Shop FAQs
Here are frequently asked questions for shop.

FAQ DETAILS

Here are details about faqs

  • How does selling on The Makeup Shop work?

    Selling on The Makeup Shop is very easy and does not require upfront listing fees. You can start with just a few clicks. Just visit https://seller.themakeuptalk.shop/ and sign up for a free account.

  • What products can I sell on The Makeup Shop?

    You can sell any product that belongs to the categories which are already uploaded on our website. To check the list of categories available on The Makeup Shop, please visit: https://themakeuptalk.shop/collections/. If you would like to list a product in a category which you can not find on this directory then send us at [email protected]

  • How much do I need to pay to list my products on The Makeup Shop?

     

    There is no set up or product listing fee on The Makeup Shop.

  • How much do I need to pay in commission fees for products sold on The Makeup Shop?

     

    We charge a commission on total order value, in addition to fixed processing fee on each order.

  • Who pays for shipping?

     

    Customers pay for any shipping costs, we don't charge sellers of any shipping cost except if the item has been returned to seller because it is not original or it does not match the online description.

  • Who handles orders fulfillment (Packing, packaging.. etc)?

    We have two cases:
    1) Self-Fulfillment; where sellers are responsible for fulfilling received orders from their place by packing the items, printing AWB and packaging the order to be collected by courier company.

     

    2) Fulfilled by The Makeup Shop; where sellers stock their items at our fulfillment centers in Cairo and it will take the responsibility of fulfilling received orders, packing the items, printing AWB, packaging the order and shipping it to the customer.

  • Why to choose our fulfillment centers?

    Choosing our fulfillment center was always the  choice of big sellers who want to focus their effort & time on marketing instead of operations. The main benefits for using our fulfillment centers are:

     

    1. Skip order processing, order confirmation, printing AWB and calling the courier.

    2. Skip handling complaints & returns.

    3. 100% insurance for damage & loss.

    4.  Eligibility of free shipping & fast shipping.

  • Is anyone eligible to sell on The Makeup Shop?

    No. We do evaluate sellers one by one according to certain criteria to ensure the quality of products, some of the criteria include brand authenticity, source of products, seller reputation, variety of items and much more.

  • Is anyone eligible to use our fulfillment centers?

     

    No. We are very selective in choosing sellers who can stock their items at our fulfillment centers. Our criteria includes sellers with very large stock in terms of total items and unique products with a capability to restock their items regularly.

  • Are there any additional fees for fulfillment services?

    Yes. For sellers who choose to stock their items at our fulfillment centers there will be additional fees as follows:

     

    - Storage: 150 EGP per shelve per month for renting a 90cm x 50cm x 55cm shelf for storage

    - Handling out: 10 EGP per order for (picking, packing, shipping)